Privacy Statement

Digit Events (Shanghai) Co., Ltd. (collectively, "Digit Events", "we", "us", and "our") respect your privacy and understand how important it is to you. This policy applies to the website owned and operated by Digit Events. This policy describes the information practices for the Digit Events website, including what information is collected, how information is used, with whom such information is shared, and how such information is protected.

The policy describes how Digit Events processes your personal data in enterprise business, but it may not address all possible personal data processing scenarios. Digit Events website may contain links to other websites, and we’re not responsible for the privacy practices or the content of such other sites.

You are therefore advised to read the dedicated privacy statement or notice in conjunction with this Privacy Statement before using the specific website, application, product, or service.

This Statement describes:

I. How We Collect & Use Your Personal Data

II. How We Use Cookies & Similar Technologies

III. How We Disclose Personal Data

IV. How to Access & Control Your Personal Data

V. How We Protect & Retain Your Personal Data

VI. How We Process Children's Personal Data

VII. Third-Party Providers and Their Services

VIII. International Transfers of Your Personal Data

IX. Updates to This Statement

X. How to Contact Us

I. How We Collect & Use Your Personal Data

Personal data means any data that, either on its own or jointly with other data, can be used to identify an individual. Depending on how you interact with us, you may need to provide us with such data when you use our websites, applications, products, or services. For example, when you create a user account or contact us for support; or we obtain usage data by recording how you interact with our websites, products or services, for example, through technologies such as cookies, or by receiving usage data from software running on your device. Where permitted by law, we also obtain data from public and commercial third-party sources. The data we collect depends on how you interact with Digit Events, including the websites you visit or the products and services you use, including name, gender, company name, job title, address, email address, phone number, login information (account and password), photo, and identification information. We also collect information you provide to us and the content of messages you send to us, such as information you enter in an inquiry or questions or information you provide for customer service support. You may be required to provide your personal data when you use Digit Events products or services. In some cases, you can choose not to provide such data, but this may prevent us from providing you with corresponding products or services or may mean that we cannot respond to or resolve any issues you have raised. 

We may use your personal data for the following purposes:

(a) Create an account

(b) Fulfilling your transaction or service requests, including fulfilling orders; delivering, activating or verifying products or services; providing training and certification and managing and processing the results of that training and certification; participating in online or offline events; making changes at your request or providing information you request (e.g., marketing materials for a product or service, white papers); and providing technical support.

(c) With your consent, to contact you; to send you information about products and services that may be of interest to you; to invite you to participate in Digit Events’ exhibitions, market research or satisfaction surveys; or to send you marketing information. You may unsubscribe at any time if you do not wish to receive such information.

(d) To send you important notifications, such as notifications of operating system or application updates and installations.

(e) To provide you with a personalized user experience and personalized content.

(f) Certify and manage vendors and business partners and communicate with or conduct business with vendors and business partners.

(g) Conducting internal audits, data analysis and research to improve our products and services.

(h) Analyzing the efficiency of business operations and measuring market share.

(i) Troubleshooting errors where you choose to send us details of errors.

(j) To synchronize, share and store the data you upload or download and the data required to perform the uploads and downloads.

(k) To protect the security of our products, services and customers or users and to implement and improve our loss prevention and anti-fraud programs.

(l) To comply with and enforce applicable legal requirements, relevant industry standards or our policies.

Digit Events may also collect and use non-identifying data. Non-identifying data is data that cannot be used to identify an individual. For example, Digit Events collects aggregated statistics, such as the number of visitors to its website. Digit Events collects this data in order to understand how users use its website, products and services. By doing so, Digit Events can improve its services to better meet the needs of its customers. Digit Events may collect, use, process, transfer or disclose non-identifying data for other purposes at its sole discretion. We will endeavor to segregate your personal data and non-identifying data and use both separately. If personal data is mixed with non-identifying data, it will still be treated as personal data.

When Digit Events processes your personal data we will do so on an appropriate lawful basis in compliance with applicable law, including:

- Processing your personal data for the fulfillment of a contract when responding to your request for a transaction or service;

- Processing your personal data based on your consent;

- Processing your personal data on the basis of our or a third party's legitimate interests when contacting you, conducting marketing or market research, for the purpose of improving our products and services, implementing and improving our loss prevention and anti-fraud programs. These legitimate interests include enabling us to manage and operate our business and provide our products and services more effectively; protecting the security of our business, systems, products, services and customers; internal management and compliance with internal policies and procedures; and our other legitimate interests as described in this policy;

- We may also process your personal data based on compliance with and enforcement of legal obligations.

II. How We Use Cookies & Similar Technologies

A. Cookies

To ensure our websites and applications work correctly, we may need to place a small piece of data known as a cookie on your computer or mobile device. A cookie is a text file stored by a web server on a computer or mobile device. The content of a cookie can be retrieved or read only by the user or server that creates the cookie. A cookie often consists of identifiers, site names, and some numbers and characters. Cookies are unique to the browsers or applications you use, and enable websites or applications to store data such as your preferences or items in your shopping cart.

Like many other websites or Internet service providers, we use cookies to improve user experience. Cookies allow websites or applications to remember your settings such as language, preferred font size, or other browser preferences. This means that you do not need to set your preferences on every visit. If you disable cookies, websites will treat you as a new visitor every time you load a web page. For example, if you navigate away from a website you are logged in to and then return to it, you will need to log in to it again. We will not use cookies for any purpose other than those mentioned in this Statement. You can manage or delete cookies based on your own preferences. For details, visit AboutCookies.org. 

In addition, we may use Local Storage Objects (LSOs) such as Flash cookies and HTML5 to store content information and preferences. Vendors and partners that provide certain features on our websites or display advertisements based on your web browsing activity may also use LSOs such as HTML5 to collect and store information. Various browsers may provide their own administrative tools to remove HMTM5 LSOs.

You can clear all the cookies stored on your computer, and most web browsers provide the option of blocking cookies. However, by doing so, you have to change the user settings every time you visit our website. Find out how to manage cookie settings for your browser here:

Internet Explorer    Google Chrome    Mozilla Firefox    Safari   Opera

III. How We Disclose Personal Data

Where certain services are provided by an authorized partner of Digit Events, Digit Events will share your personal data with that partner as described in this policy. For example, when you go online to purchase certain products or services from Digit Events, we must share your personal data with our partners in order to provide you with the corresponding services. In addition, as an international company, we may share personal data between Digit Events sites in other languages.

Digit Events may also disclose your personal data to relevant law enforcement authorities or other government agencies if required to do so by applicable law or in response to legal process. Digit Events may also disclose your data where there is a legitimate need to do so, for example, in order to perform a contract and where we believe that such disclosure is necessary and appropriate to prevent physical harm or damage to property or to investigate possible or actual illegal activity.

IV. How to Access & Control Your Personal Data

We strive to maintain accurate, complete, and up-to-date personal data. Please ensure that all personal data you submit to us is correct.

To the extent required by applicable law, you may (i) have the right to access certain personal data we maintain about you, (ii) request that we update or correct inaccuracies in that data, (iii) object or restrict to our use of your personal data, and (iv) ask us to delete your personal data from our database. To exercise these rights, please contact us. We may require you to provide your request in writing for security purposes. Note that we may decline your request if we reasonably believe that the request is fraudulent, unfeasible, or may jeopardize the privacy of others.

If allowed by applicable laws, you have the right to withdraw your consent at any time when we process your personal data based on your consent. However, withdrawal does not affect the legitimacy or effectiveness of how we process your personal data based on your consent before the withdrawal is made; nor does it affect any data processing based on another legal basis other than your consent.

V. How We Protect & Retain Your Personal Data

The security of your personal data is important to us. We use appropriate physical, management, and technical measures to protect your personal data from unauthorized access/disclosure/use/modification, damage, or loss. For example, we use cryptographic technologies for data confidentiality, protection mechanisms to prevent attacks, and access control mechanisms to permit only authorized access to your personal data. We also train our employees on security and privacy protection to ensure they have a solid understanding of personal data protection. Although no security measure can ever guarantee complete security, we are fully committed to protecting your personal data. Therefore, while we will take appropriate measures to protect your personal information, Digit Events cannot determine or guarantee the security of the information you provide to us or obtain from our website, and therefore you should use our website at your own risk. For information on how to report security problems, issues or possible incidents to Digit Events and Digit Events information security team, please contact us via info@digitevents.com. In the event of a personal information security incident, we will promptly inform you and report it to the regulatory authorities in accordance with the requirements of laws and regulations.

We will retain your personal data for no longer than is necessary for the purposes stated in this Statement, unless otherwise extending the retention period is required or permitted by law. The data retention period may vary depending on the scenario, product, and service. The standards we use to determine the retention period include: the time required to retain personal data to fulfill business purposes (including providing products and services; maintaining corresponding transaction and business records; controlling and improving the performance and quality of products and services; ensuring the security of systems, products, and services; handling possible user queries or complaints; and locating problems), whether you agree to a longer retention period, and whether the laws, contracts, and other equivalences have special requirements for data retention. We will maintain your registration information as long as your account is necessary for us to provide you with your desired products and services. You can choose to deregister your account, at which point, we will stop providing you with products and services through your account and delete or anonymize your relevant personal data within a necessary period of time, provided that deletion is not otherwise stipulated by special legal requirements.

VI. How We Process Children's Personal Data

Our websites, applications, products, and services are not intended for children. Children, as defined by local applicable laws, are not allowed to register with or use our websites, applications, products, or services without the consent of a parent or guardian. In cases where personal data of children is collected with parental consent, we will only use or disclose this data as permitted by law, with the explicit consent of the parent or guardian, or as necessary for the protection of the child. If Digit Events becomes aware that it has collected personal data from a child without first obtaining verifiable parental consent, it will seek to delete the data as soon as possible.

VII. Third-Party Providers and Their Services

In the use or experience process, you may receive content or web links from third parties other than Digit Events. Digit Events does not have control over the content or websites after redirection, but you can choose whether to use the links, view the content, or access the products or services provided by third parties.

The personal data you provide on a third-party website is collected and processed solely by the third party, independently from Digit Events's processing activities. Such third parties are not subject to this Statement. Before submitting personal data to them, please read and understand their statements.

VIII. International Transfers of Your Personal Data

Digit Events is an international company. As such, the personal data we collect may be processed or accessed in countries or regions where you use our products or services, or other countries or regions where we or our affiliates, service providers, or business partners are located. Different jurisdictions may have different data protection laws. In addition, because we may not have a data storage center in your country, your personal data may be transferred to a data center outside your country for storage. In such circumstances, we take appropriate measures to ensure that data is processed as required by this Statement and applicable laws. This includes when transferring a data subject's personal data from the EU to a country or region that the European Commission deems as not ensuring an adequate level of data protection. In such cases, we may use various legal mechanisms, such as signing standard contractual clauses approved by the European Commission, obtaining the data subject's consent to the cross-border data transfer, or implementing security measures such as anonymizing personal data before cross-border data transfer. 

IX. Updates to This Statement

We reserve the right to update or modify this Statement at any time. The Statement published here will always be the latest one. If we make major changes to this Statement, we may notify you through different channels, for example, posting a notice on our website or sending you a direct notice. As required by applicable data protection laws, we will also seek your consent for any material changes that affect how we use your personal information. We encourage you to check this page regularly for the latest information about our privacy practices.

X. How to Contact Us

If you have a complaint or issue relating to privacy, please contact us via info@digitevents.com. We’ll reply to you within 30 working days.

When your personal data is processed by Digit Events in accordance with this Statement, the Digit Events entity that provides you with products or services, or that has signed or is about to sign a contract with you, is the controller of the related personal data. You can click here to view the contact information about Digit Events.

Last update: December 2023